Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how Tlwlmall (“we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit or shop at taotalis.com, create an account, contact us, or interact with a participating merchant through our online marketplace. It applies to this store and its related customer services.

1. Information we collect

Account and contact details: name, email address, telephone number, login credentials and preferences you provide.
Orders and fulfilment: products ordered, billing and delivery details, order history, returns, customer service requests and information needed by a merchant or carrier to fulfil an order.
Payments: payment method, transaction reference and payment status. Payment credentials are handled by the payment method or provider presented at checkout; the information we receive depends on that method.
Communications and submissions: messages to us or a merchant, product questions, reviews, survey responses and merchant application details.
Device and usage data: IP address, browser and device information, pages visited, approximate access times, security logs, cookie identifiers and language or shopping preferences.

You may choose not to provide some information, but we may then be unable to create your account, accept or deliver an order, respond to a request, or provide a requested feature.

2. How we use information

We use personal information to operate the store; create and secure accounts; process orders, payments, delivery, returns and support; connect buyers with relevant merchants; answer questions and resolve disputes; remember language and shopping preferences; detect fraud, abuse and technical faults; maintain records; meet legal obligations; and, where permitted or where you have chosen to receive them, send store news and offers. You can unsubscribe from marketing messages using the link in the message or contact us.

Depending on your location and the activity, processing may be necessary to perform a contract or take steps you request, comply with law, protect legitimate interests such as store security and service improvement, or rely on your consent. Where consent is the basis, you may withdraw it at any time; withdrawal does not affect earlier lawful processing.

3. Cookies and similar technologies

Cookies and similar technologies support essential functions such as sessions, sign-in, shopping baskets, security and remembering preferences. If optional analytics or advertising technologies are enabled, they may measure visits or tailor content subject to applicable consent requirements. You can manage cookies in your browser and, where offered, through the store’s cookie controls. Blocking essential cookies may prevent parts of the store from working.

4. When information is shared

We share only information relevant to the purpose with: the merchant responsible for an order or enquiry; payment providers to process a chosen payment; carriers and fulfilment providers to deliver orders; hosting, security, communications and customer-support providers that help operate the store; and professional advisers or public authorities where necessary to comply with law, protect rights, investigate abuse or respond to a valid request. If the store or its assets are reorganised or transferred, information may be transferred with appropriate protections.

Merchants and service providers may process information under their own legal responsibilities. A merchant that receives order information may use it to fulfil the purchase and handle related service requests. Please contact the merchant or us if you have a question about a particular transaction. We do not disclose full payment credentials to merchants through the store.

5. International processing

We and our service providers may process information in countries other than yours. Where applicable law requires safeguards for an international transfer, we take steps designed to provide those safeguards. Contact us for information about transfers relevant to your request.

6. Retention and security

We keep information for only as long as reasonably needed for the purposes described above, including account and order servicing, dispute handling, security and legally required records. Retention periods vary by the type of information and applicable law. We use reasonable administrative, technical and organisational measures to protect information, but no internet transmission or storage method can be guaranteed completely secure.

7. Your choices and privacy rights

Depending on your location, you may have rights to request access to, correction or deletion of your information; to restrict or object to some processing; to receive certain information in a portable format; to withdraw consent; or to complain to your local data-protection authority. Rights are subject to applicable law and may have exceptions, for example where we must keep transaction records.

To make a request, email support@tlwlmall.com from your account email if possible and describe the request and relevant order or account. We may need to verify your identity before responding. You can also update some account details after signing in.

8. Children

This store is intended for a general shopping audience and is not directed to children who are below the minimum age for online services in their location. A child should use the store only with the involvement of a parent or legal guardian where required. If you believe a child has provided personal information inappropriately, contact us so we can review and take appropriate steps.

9. Changes and contact

We may update this Policy when our services or legal requirements change. The latest version and its effective date will appear on this page. Questions or requests can be sent to support@tlwlmall.com.